Frequently Asked Questions for Participants

Everything to know about Ayda.

What is Ayda?

Ayda is the research operations (ReOps) platform that powers research teams to deliver industry-defining user insights. Researchers use Ayda to protect the security of your data, using Ayda they can recruit, survey and manage the people that take part in their research (just like you!), manage informed consent and payments in their projects.

Why have I received an email from Ayda?

You’ve received an email from Ayda because a researcher that’s using Ayda to manage their participants has invited you to take part in a research project. If you have any questions about the project or details related to it, please contact the researcher or research company.

How do I register?

To register, follow the link in the email you received from Ayda. This will take you to the registration form where you will be able to create an account. Remember to create your account using the same address that received the email from Ayda.

Why do I need to register?

The security and privacy of your data is important to the research company and to us here at Ayda. Because of this, your payment is held behind a password protected website. That way we can make sure your payment details are held securely and safely.

When will I get paid?

As soon as the researcher marks your participation in the project as complete, you’ll receive a notification by text and email from Ayda inviting you to log in and claim. Ayda has no oversight on this timeline. Please reach out to the researcher if you have any questions about when you will be able to claim.

Can I choose how to be paid?

Yes! Unless the researcher chooses to restrict the options, which for some projects is the case, you can choose to claim with UK Bank, IBAN, Amazon.co.uk gift voucher or PayPal.

How do I reset my password?

You can reset your password by clicking ‘forgot your password?’ on the log in page.

What do I do if I need help?

You can find Ayda’s Online Support Team via email at support@helloayda.com. A member of the Support Team will be in contact within 8 business hours (between 9am and 6pm).

How long will payment take to reach me once I’ve claimed?

Payments are made in real-time, meaning you should receive it in seconds or minutes. Sometimes there can be a delay so we've listed below maximum wait times:
 
UK Bank: up to 24 hours
Amazon.co.uk voucher: up to 24 hours
PayPal: up to 3 working days
IBAN: up to 4 working days

Our online support team are on hand if you have any questions

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